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Human Resources and Training

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Picture of the productBe Our Guest: Perfecting the Art of Customer Service
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original publication, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

Regular price: 27.50
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PS-B10
Picture of the productBig Book of Creativity Games
In the modern economy, where most workers are knowledge workers, creativity and innovation are the most easily sustainable competitive advantages.

Regular price: 27.50
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PS-B117
Picture of the productBig Book of Customer Service Training Games
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm.

Regular price: 27.50
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PS-B119
Picture of the productThe Myth of Employee Burnout
The straightforward concepts outlined in this book will help you understand where burnout really comes from, and arm you with the knowledge to identify ways to eliminate it in your business. Here is how this book will help you: Immediate outcomes: Deeper understanding of employee motivation = Increased morale and job satisfaction - More productive supervisors = More productive employees - Better communication among staff = Greater sense of teamwork - More effective hiring = Better fit employees, lower turnover.

Regular price: 18.75
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PS-B12
Picture of the productBig Book of Humorous Training Games
The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more.

Regular price: 28.50
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PS-B121
Picture of the productBig Book of Leadership Games
This book offers managers 50 fun, illuminating experiential activities for building a positive, open, and productive relationship with the people they manage. Unlike ropes courses and other off-site management activities.

Regular price: 28.50
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PS-B123
Picture of the productBig Book of Motivation Games
This addition to the best-selling Big Book of Business Games Series is packed with over 40 original games and exercises managers can use to motivate their teams-and themselves.

Regular price: 28.50
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PS-B125
Picture of the productBig Book of Stress Relief Games
These quick games, exercises, and activities are designed to reduce stress wherever and whenever it strikes, in meetings, in front of the computer, or when dealing with difficult people. Psychology Today Editor-In-Chief Robert Epstein has created games.

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PS-B127
Picture of the productBig Book of Team Building Games
Did you know that games can be a terrifically effective way to build team spirit, communication, and trust among people who work together day in and day out? Now you can spark morale in any work group by choosing from 70 stimulating games.

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PS-B129
Picture of the productEat That Frog! : 21 Ways to Stop Procrastinating
Successful people know that they can't do everything. But more importantly, they know how to prioritize their tasks so that they get more of the important things done every day.

Regular price: 17.95
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PS-B133