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See above to purchase the manual, and receive the Brass Ring Awards videotape for 1/2 price!
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This compendium includes over 350 ideas on special events gathered from amusement facilities around the world. The compendium includes details on events as diverse as St Patrick's Day, Halloween ideas, fund raising events and wintertime activities.
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Designed as a single, definitive reference on swimming pool safety and management, this book includes important chapters on first aid, lifeguarding, pool maintenance, as well as a unique hot tub and spa section.
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This 56-page study presents information on the impact of the attractions industry nationally, by state and, by attractions type. The study is available as a single report in a PDF format.
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Finally, managers are catching on to something employees already know: What really motivates a person to perform are those thoughtful, unexpected gestures that signify real appreciation.
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People who have fun at work are more productive, more creative, and report higher levels of job satisfaction, according to recent research. And they tend to stick around longer too-a key competitive advantage in today's tight job market.
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301 Ways to Have Fun at Work is a definitive book on how to have fun in the work environment. The authors present over 300 real-life examples of what individuals and companies are doing to create an atmosphere of fun in the workplace.
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A Complaint Is a Gift is a "how-to" book for those who want to turn complaints into a strategic tool to increase business and customer satisfaction. Presenting dozens of real-life striking examples of poor-and excellent-complaint handling.
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This book can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this self-study guide are 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty.
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This reader-friendly, icon-rich series is must reading for all managers at every level. All managers, whether brand new to their positions or well established in the corporate heirarchy, can use a little "brushing up" now and then.
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Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counseling and coaching--and when to apply each technique for the best results.
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Designing Disney sets into history and puts into context the extraordinary contributions of the late John Hench, who, at the age of 94, still came into his office at Imagineering each day. His principles of theme park design, character design, and use of color made him a legendary figure, not only for Disney fans but also for students and aficionados of architecture, engineering, and design. Designing Disney reveals the magic behind John's great discoveries and documents his groundbreaking in s
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Walt Disney inspired generations with his creative genius and shrewd business acumen. While delighting us with the magic of Mickey Mouse, he also introduced corporate America to some innovative and brilliant new ways of doing business.
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Business people around the world raved about The Disney Way and Fortune proclaimed it, "so useful you may whistle while you work.
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A single-source document of the best practices in the areas of recruiting selection and training. Topics covered include recruitment, selection, training, supervisory management, motivation and retention and human resources administration.
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This manual provides a detailed overview of the best operational practices in games and redemptions. It explores ticket and token management, redemption prize center management and layout and design considerations.
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Hire and Keep the Best People contains a series of 21 proven, practical principles and strategies that any manager can use to hire and keep better employees. The contents are the distilled essence of hundreds of books and articles.
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Please, not another t-shirt!" is the common cry among employees. Make Their Day! shows what employers and employees each expect from recognition and why most efforts miss their mark.
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The Sponsorship Handbook will vastly improve the efficiency and effectiveness of the whole sponsorship process for both seller and buyer. It provides information and techniques for managers of sponsoring companies to avoid wasting money on poorly performing sponsorships. Sponsorship seekers will benefit from the insight and tools to develop proposals that cut through and have more chance of leading to a successful sale.
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Theme Park takes the primitive amusements of pleasure gardens as its starting point and launches from there into a rich, in-depth investigation of the evolution of the theme park over the twentieth century. Lukas examines theme parks in countries around the world-including in the United States, Mexico, Europe, Japan, China, South Africa, and Australia-and how themed fairs and parks developed through diverse means and in a variety of settings. The book examines world-famous and lesser-known parks
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A Heartwarming DVD on the engaging life and work of Arto Monaco (1913-2003), the pioneering designer and gifted storyteller responsible for Santa's Workshop, the Land of Makebelieve, and Old MacDonald's Farm petting zoo.
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Written for the beginner, this concise guide maps out the accounting cycle: balance sheets, income statements, ledger transactions, trial balances, and closing entries.
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This comprehensive guide profiles 16 major amusement parks in the Empire State and offers information on smaller parks as well, with complete information on rides and attractions, a history of each park, and best times to go. It also features vintage photographs and postcards scenes.
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Pennsylvania is home to many classic amusement parks, several of which began operating as early as the late nineteenth century. Some of these parks maintain rides and amusements from their early years, preserving an atmosphere of nostalgia.
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Polish people skills, energize your outlook, and retain a healthy perspective. This course will help you stay positive and focused in today's busy, pressure-filled world. Recognize how attitude affects your work.