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Finally, managers are catching on to something employees already know: What really motivates a person to perform are those thoughtful, unexpected gestures that signify real appreciation.
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People who have fun at work are more productive, more creative, and report higher levels of job satisfaction, according to recent research. And they tend to stick around longer too-a key competitive advantage in today's tight job market.
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301 Ways to Have Fun at Work is a definitive book on how to have fun in the work environment. The authors present over 300 real-life examples of what individuals and companies are doing to create an atmosphere of fun in the workplace.
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A Heartwarming DVD on the engaging life and work of Arto Monaco (1913-2003), the pioneering designer and gifted storyteller responsible for Santa's Workshop, the Land of Makebelieve, and Old MacDonald's Farm petting zoo.
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A Complaint Is a Gift is a "how-to" book for those who want to turn complaints into a strategic tool to increase business and customer satisfaction. Presenting dozens of real-life striking examples of poor-and excellent-complaint handling.
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Written for the beginner, this concise guide maps out the accounting cycle: balance sheets, income statements, ledger transactions, trial balances, and closing entries.
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This comprehensive guide profiles 16 major amusement parks in the Empire State and offers information on smaller parks as well, with complete information on rides and attractions, a history of each park, and best times to go. It also features vintage photographs and postcards scenes.
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Pennsylvania is home to many classic amusement parks, several of which began operating as early as the late nineteenth century. Some of these parks maintain rides and amusements from their early years, preserving an atmosphere of nostalgia.
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This document, from the Safety & Maintenance Committee, was developed to assist members in contracting for the purchase of amusement ride equipment. It is a checklist of things to be aware of and provides informal contracts for the purchase of equipment.
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Polish people skills, energize your outlook, and retain a healthy perspective. This course will help you stay positive and focused in today's busy, pressure-filled world. Recognize how attitude affects your work.
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This easy book covers whole numbers, fractions, decimals, percentages, simple equations, and percentage formulas with examples of: commissions, markups and markdowns, discounts, sales tax, simple and compound interest, and installment loans.
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Virtually every aspect of budgeting from preparing income statements and company expense reports, to developing your own personal plan. Understanding the basics of budgeting will help your career and the organization you manage.
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This book can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this self-study guide are 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty.
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In the modern economy, where most workers are knowledge workers, creativity and innovation are the most easily sustainable competitive advantages.
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm.
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The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more.
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This book offers managers 50 fun, illuminating experiential activities for building a positive, open, and productive relationship with the people they manage. Unlike ropes courses and other off-site management activities.
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This addition to the best-selling Big Book of Business Games Series is packed with over 40 original games and exercises managers can use to motivate their teams-and themselves.
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These quick games, exercises, and activities are designed to reduce stress wherever and whenever it strikes, in meetings, in front of the computer, or when dealing with difficult people. Psychology Today Editor-In-Chief Robert Epstein has created games.
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Did you know that games can be a terrifically effective way to build team spirit, communication, and trust among people who work together day in and day out? Now you can spark morale in any work group by choosing from 70 stimulating games.
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Brand Sense: Build Powerful Brands through Touch, Taste, Smell, Sight and Sound
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This reader-friendly, icon-rich series is must reading for all managers at every level. All managers, whether brand new to their positions or well established in the corporate heirarchy, can use a little "brushing up" now and then.
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This book will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations.
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This report for 2013 is the second edition of an annual research survey covering theme parks and water park development in China. The research survey was conducted in October 2013 and includes extensive internet and telephone research of announced theme parks and water parks. The report covers four major trends occurring in China's amusement park industry and the plans of major operators in this area. The definition of theme park is quite broad in China and care has been taken to only incorpora
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One of the best books on Cincinnati's Coney Island. Complete history of all the rides and attractions from the Parker's Grove days in 1867 to the present day.