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First Steps in Guest Relations introduces your employees to the concept of guest services. The DVD outlines six steps to hospitality and illustrates how to practice each step. This is a great tool in classroom training or in 1-on-1training situations
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First Steps in Ride Operations outlines the key steps in any ride operator's job. The DVD takes you through all the steps from pre-opening check lists to closing the ride at the end of the day. This is a great tool for classroom or 1 on 1 training.
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First Steps in Safety outlines five different areas of safety including guest safety, personal safety, equipment safety, first aid and general safety procedures and it illustrates how to practice good safety habits.
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First Steps in Supervision is aimed at the newly promoted supervisor. The DVD aims to set the new supervisor at ease by illustrating the various roles that a supervisor must play. This is a great tool either in classroom training or in 1-on-1 situations.
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Use this tool to introduce your employees to the world of amusement parks and attractions. The DVD looks at 4 key areas that every amusement facility employee deals with: Safety, Cleanliness, Guest Care and Teamwork as well as potential careers options
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Get the new training series from IAAPA! First Steps covers all the basics in guest care, safety, teamwork and cleanliness. It is a great training tool in the class room or in one on one situations. Purchase all 6 DVD's for the price of 5.
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This interactive CD helps you train your employees on how to deal with guests with disabilities. It includes many examples of how to handle guests with disabilities in a variety of situations. CD contains both English and Spanish language.
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This interactive CD is the perfect tool to helps you train employees on the sensitive issue of sexual harassment, especially, how to avoid it and how to deal with it if it happens. CD contains both English and Spanish language
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Using the content from the Welcome to Food Service Video (see page 10), this CD-Rom will allow you to customize your food service training program in a seamless and professional way.
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Using the content from the Welcome to Food Service Video (see page 10), this CD-Rom will allow you to customize your food service training program in a seamless and professional way.
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This document, from the Safety & Maintenance Committee, was developed to assist members in contracting for the purchase of amusement ride equipment. It is a checklist of things to be aware of and provides informal contracts for the purchase of equipment.
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This report uses data from the TIA TravelScope/DIRECTIONS Survey by DKS&A. and gives an overview of the size and composition of the 2 billion person-trips taken domestically by U.S. residents in 2006.
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This report details the economic impact of the U.S. travel industry on the economy, including total travel expenditures, travel-generated employment, payroll, and tax revenues. It also details the performance of major travel-related industries in the US
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This report includes information about the economy, government, society, and travel industry in China, and includes research from surveys of over 7,000 Chinese citizens and will help U.S. organizations capitalize on China as a source of inbound tourism.
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Make sure your amusement facility complies with OSHA standards with this resource booklet, created to provide supervisors and employees information on physical safety, housekeeping and sanitation, machinery, material handling and more.
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First Steps in Games Operations illustrates how to open, run and close a mid-way games area. The DVD covers how to open the game; how to get an keep players; how to operate and close games. A great training tool in the class room and for 1 on 1 situations
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See above to purchase the manual, and receive the Brass Ring Awards videotape for 1/2 price!
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See above to purchase the manual, and receive the Brass Ring Awards videotape for 1/2 price!
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This report documents the presentations and discussion sessions of the 2007 33rd annual Marketing Outlook Forum. Topics covered include: the ideal vacation trip, leisure travel, business travel, search engine marketing and the economic outlook.
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Containing sample application forms, employee handbooks, reference letters, interview questions and survey data from other IAAPA members working in human resources management, this manual is an invaluable resource for employees in personnel management.
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Containing sample application forms, employee handbooks, reference letters, interview questions and survey data from other IAAPA members working in human resources management, this manual is an invaluable resource for employees in personnel management.
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This report profiles the typical American vacation trip and the "ideal" American vacation trip. It profiles leisure travelers based on their life-stage and motivations for traveling. The study was sponsored by American Express. Released April 2007
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This survey describes the importance of the travel and tourism industry to the U.S. economy. The statistics include travelers' expenditures, travel-generated employment, payroll income and tax revenues. Released December 2007.
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Four years of Training Tips columns from FUNWORLD magazine are compiled into a single source. This booklet is also available in Spanish.
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Four years of Training Tips columns from FUNWORLD magazine are compiled into a single source. This booklet is also available in English.