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First Steps in Guest Relations introduces your employees to the concept of guest services. The DVD outlines six steps to hospitality and illustrates how to practice each step. This is a great tool in classroom training or in 1-on-1training situations
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First Steps in Ride Operations outlines the key steps in any ride operator's job. The DVD takes you through all the steps from pre-opening check lists to closing the ride at the end of the day. This is a great tool for classroom or 1 on 1 training.
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First Steps in Safety outlines five different areas of safety including guest safety, personal safety, equipment safety, first aid and general safety procedures and it illustrates how to practice good safety habits.
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First Steps in Supervision is aimed at the newly promoted supervisor. The DVD aims to set the new supervisor at ease by illustrating the various roles that a supervisor must play. This is a great tool either in classroom training or in 1-on-1 situations.
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Use this tool to introduce your employees to the world of amusement parks and attractions. The DVD looks at 4 key areas that every amusement facility employee deals with: Safety, Cleanliness, Guest Care and Teamwork as well as potential careers options
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Get the new training series from IAAPA! First Steps covers all the basics in guest care, safety, teamwork and cleanliness. It is a great training tool in the class room or in one on one situations. Purchase all 6 DVD's for the price of 5.
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This interactive CD helps you train your employees on how to deal with guests with disabilities. It includes many examples of how to handle guests with disabilities in a variety of situations. CD contains both English and Spanish language.
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This interactive CD is the perfect tool to helps you train employees on the sensitive issue of sexual harassment, especially, how to avoid it and how to deal with it if it happens. CD contains both English and Spanish language
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Using the content from the Welcome to Food Service Video (see page 10), this CD-Rom will allow you to customize your food service training program in a seamless and professional way.
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Using the content from the Welcome to Food Service Video (see page 10), this CD-Rom will allow you to customize your food service training program in a seamless and professional way.
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Finally, managers are catching on to something employees already know: What really motivates a person to perform are those thoughtful, unexpected gestures that signify real appreciation.
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People who have fun at work are more productive, more creative, and report higher levels of job satisfaction, according to recent research. And they tend to stick around longer too-a key competitive advantage in today's tight job market.
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301 Ways to Have Fun at Work is a definitive book on how to have fun in the work environment. The authors present over 300 real-life examples of what individuals and companies are doing to create an atmosphere of fun in the workplace.
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A Heartwarming DVD on the engaging life and work of Arto Monaco (1913-2003), the pioneering designer and gifted storyteller responsible for Santa's Workshop, the Land of Makebelieve, and Old MacDonald's Farm petting zoo.
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A Complaint Is a Gift is a "how-to" book for those who want to turn complaints into a strategic tool to increase business and customer satisfaction. Presenting dozens of real-life striking examples of poor-and excellent-complaint handling.
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Written for the beginner, this concise guide maps out the accounting cycle: balance sheets, income statements, ledger transactions, trial balances, and closing entries.
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This comprehensive guide profiles 16 major amusement parks in the Empire State and offers information on smaller parks as well, with complete information on rides and attractions, a history of each park, and best times to go. It also features vintage photographs and postcards scenes.
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Pennsylvania is home to many classic amusement parks, several of which began operating as early as the late nineteenth century. Some of these parks maintain rides and amusements from their early years, preserving an atmosphere of nostalgia.
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This document, from the Safety & Maintenance Committee, was developed to assist members in contracting for the purchase of amusement ride equipment. It is a checklist of things to be aware of and provides informal contracts for the purchase of equipment.
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Polish people skills, energize your outlook, and retain a healthy perspective. This course will help you stay positive and focused in today's busy, pressure-filled world. Recognize how attitude affects your work.
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This easy book covers whole numbers, fractions, decimals, percentages, simple equations, and percentage formulas with examples of: commissions, markups and markdowns, discounts, sales tax, simple and compound interest, and installment loans.
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Virtually every aspect of budgeting from preparing income statements and company expense reports, to developing your own personal plan. Understanding the basics of budgeting will help your career and the organization you manage.
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This book can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this self-study guide are 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty.
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In the modern economy, where most workers are knowledge workers, creativity and innovation are the most easily sustainable competitive advantages.
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm.