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First Steps in Guest Relations introduces your employees to the concept of guest services. The DVD outlines six steps to hospitality and illustrates how to practice each step. This is a great tool in classroom training or in 1-on-1training situations
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First Steps in Ride Operations outlines the key steps in any ride operator's job. The DVD takes you through all the steps from pre-opening check lists to closing the ride at the end of the day. This is a great tool for classroom or 1 on 1 training.
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First Steps in Safety outlines five different areas of safety including guest safety, personal safety, equipment safety, first aid and general safety procedures and it illustrates how to practice good safety habits.
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First Steps in Supervision is aimed at the newly promoted supervisor. The DVD aims to set the new supervisor at ease by illustrating the various roles that a supervisor must play. This is a great tool either in classroom training or in 1-on-1 situations.
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Use this tool to introduce your employees to the world of amusement parks and attractions. The DVD looks at 4 key areas that every amusement facility employee deals with: Safety, Cleanliness, Guest Care and Teamwork as well as potential careers options
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Get the new training series from IAAPA! First Steps covers all the basics in guest care, safety, teamwork and cleanliness. It is a great training tool in the class room or in one on one situations. Purchase all 6 DVD's for the price of 5.
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This interactive CD helps you train your employees on how to deal with guests with disabilities. It includes many examples of how to handle guests with disabilities in a variety of situations. CD contains both English and Spanish language.
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This interactive CD is the perfect tool to helps you train employees on the sensitive issue of sexual harassment, especially, how to avoid it and how to deal with it if it happens. CD contains both English and Spanish language
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Using the content from the Welcome to Food Service Video (see page 10), this CD-Rom will allow you to customize your food service training program in a seamless and professional way.
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Using the content from the Welcome to Food Service Video (see page 10), this CD-Rom will allow you to customize your food service training program in a seamless and professional way.
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Polish people skills, energize your outlook, and retain a healthy perspective. This course will help you stay positive and focused in today's busy, pressure-filled world. Recognize how attitude affects your work.
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In the modern economy, where most workers are knowledge workers, creativity and innovation are the most easily sustainable competitive advantages.
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm.
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This book will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations.
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After reading this book, you'll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction. By learning to define targets for superior customer service.
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FUNWORLD is the official publication of the International Association of Amusement Parks and Attractions, the largest amusement industry association in the world.
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Email pressoffice@iaapa.org to request your free copy
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The IAAPA Family Entertainment Center Benchmark Study presents the latest information on amusement park operations from around the world and is based on data from the 2011 operating season. The study presents data on a range of park activities including revenue and expenses, admissions and marketing, attractions mix, visitor demographics, and human resources and training. The report tables are further divided or "cross-tabbed" by: Facility Type - Indoor facilities , Outdoor facilities, or
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The IAAPA Water Park Benchmark Study presents the latest information on amusement park operations from around the world and is based on data from the 2011 operating season. The study presents data on a range of park activities including revenue and expenses, admissions and marketing, attractions mix, visitor demographics, and human resources and training. The report tables are further divided or "cross-tabbed" by: Seasonality - Facility open all year long or Facility open seasonally Attend
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Legends: Pioneers of the Amusement Park Industry, is a multi-book series that pays homage to the greatest of the great - those who made the amusement parks, theme parks and waterparks what they are today. There have been hundreds of books written on individual parks, on individual rides and attractions and on the business as a whole, while few have been written specifically about the people who dedicated their lives to creating the industry in which we all love. This series by Tim O'Brien and Ri
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This book walks you through measuring quality and customer satisfaction by teaching you what to measure, when to measure it, how to measure it, how to analyze the data, and what to do with your results.
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This book explains the necessary economic theories from first principles and applies them to a range of leisure and tourism problems and issues at the consumer, business, national and international level.
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Increase your sales and profitability now with Sheryl Bindelglass' invaluable guide! This hands-on guide to marketing is divided into 7 different success areas. - Building Your Image / Brand - Tools for Telling Your Story - Public Relations Basics - Advertising Basics - Special Events, Promotions, and Programs - Group Sales Strategies - Birthday Parties
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This is the illustrious story of Tom Powell, the colorful, larger-than-life journalist who has spent more than 50 years traveling the world rubbing elbows with everyone from the President of the United States to Baseball Hall of Fame members and carnival.