Polish people skills, energize your outlook, and retain a healthy perspective. This course will help you stay positive and focused in today's busy, pressure-filled world. Recognize how attitude affects your work.
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In the modern economy, where most workers are knowledge workers, creativity and innovation are the most easily sustainable competitive advantages.
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm.
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The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more.
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This book will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations.
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After reading this book, you'll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction. By learning to define targets for superior customer service.
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FUNWORLD is the official publication of the International Association of Amusement Parks and Attractions, the largest amusement industry association in the world.
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Email pressoffice@iaapa.org to request your free copy
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The IAAPA Family Entertainment Center Benchmark Study presents the latest information on amusement park operations from around the world and is based on data from the 2011 operating season. The study presents data on a range of park activities including revenue and expenses, admissions and marketing, attractions mix, visitor demographics, and human resources and training. The report tables are further divided or "cross-tabbed" by: Facility Type - Indoor facilities , Outdoor facilities, or
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The IAAPA Water Park Benchmark Study presents the latest information on amusement park operations from around the world and is based on data from the 2011 operating season. The study presents data on a range of park activities including revenue and expenses, admissions and marketing, attractions mix, visitor demographics, and human resources and training. The report tables are further divided or "cross-tabbed" by: Seasonality - Facility open all year long or Facility open seasonally Attend
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Legends: Pioneers of the Amusement Park Industry, is a multi-book series that pays homage to the greatest of the great - those who made the amusement parks, theme parks and waterparks what they are today. There have been hundreds of books written on individual parks, on individual rides and attractions and on the business as a whole, while few have been written specifically about the people who dedicated their lives to creating the industry in which we all love. This series by Tim O'Brien and Ri
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This book walks you through measuring quality and customer satisfaction by teaching you what to measure, when to measure it, how to measure it, how to analyze the data, and what to do with your results.
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This book explains the necessary economic theories from first principles and applies them to a range of leisure and tourism problems and issues at the consumer, business, national and international level.
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Increase your sales and profitability now with Sheryl Bindelglass' invaluable guide! This hands-on guide to marketing is divided into 7 different success areas. - Building Your Image / Brand - Tools for Telling Your Story - Public Relations Basics - Advertising Basics - Special Events, Promotions, and Programs - Group Sales Strategies - Birthday Parties
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This is the illustrious story of Tom Powell, the colorful, larger-than-life journalist who has spent more than 50 years traveling the world rubbing elbows with everyone from the President of the United States to Baseball Hall of Fame members and carnival.
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Written by international authors, this book uses international case studies to illustrate and highlight discussion. A unique insight into these growing areas of the tourism industry looking at their interaction, market profiles, and enivronmental impact
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This document, from the Safety & Maintenance Committee, was developed to assist members in contracting for the purchase of amusement ride equipment. It is a checklist of things to be aware of and provides informal contracts for the purchase of equipment.
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You have built an awesome birthday party program, now how do you sell it? This manual will give you the tools and know how to sell, market and profit from your birthday parties. The manual explains how to craft a marketing plan, how to package and price.
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This report uses data from the TIA TravelScope/DIRECTIONS Survey by DKS&A. and gives an overview of the size and composition of the 2 billion person-trips taken domestically by U.S. residents in 2006.
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This report details the economic impact of the U.S. travel industry on the economy, including total travel expenditures, travel-generated employment, payroll, and tax revenues. It also details the performance of major travel-related industries in the US
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This report includes information about the economy, government, society, and travel industry in China, and includes research from surveys of over 7,000 Chinese citizens and will help U.S. organizations capitalize on China as a source of inbound tourism.
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Make sure your amusement facility complies with OSHA standards with this resource booklet, created to provide supervisors and employees information on physical safety, housekeeping and sanitation, machinery, material handling and more.
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See above to purchase the manual, and receive the Brass Ring Awards videotape for 1/2 price!
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See above to purchase the manual, and receive the Brass Ring Awards videotape for 1/2 price!
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This report documents the presentations and discussion sessions of the 2007 33rd annual Marketing Outlook Forum. Topics covered include: the ideal vacation trip, leisure travel, business travel, search engine marketing and the economic outlook.
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